Shipping Policy

 

Shipping Policy

At Evaa Organics, we are dedicated to providing a seamless shopping experience for our customers. We understand that timely delivery is important, so we work hard to ensure your order arrives quickly and safely. Please review our shipping policy below to learn more about shipping rates, delivery times, and other important information.

1. Processing Time

  • Orders are typically processed and shipped within 3 -5 business days of purchase, unless otherwise stated on the product page or during checkout.
  • Please note that processing times may vary during peak seasons (e.g., holidays, special promotions), but we will always strive to ship your order as quickly as possible.
  • Orders are processed on business days (Monday through Friday, excluding holidays). Orders placed on weekends or public holidays will be processed on the next available business day.

2. Shipping Methods and Rates
We offer several shipping options to meet your needs. Shipping costs are calculated at checkout based on the size of your order and your shipping address. The available options include:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-4 business days
  • Shipping rates vary based on your location, the shipping method chosen, and the weight of the products in your order. You will be able to see the exact shipping costs during the checkout process before confirming your purchase.

3. Free Shipping Offer
We offer free standard shipping on orders over  5000 INR This offer is subject to change and may be limited to specific regions or promotional periods.

4. Shipping Destinations
We currently offer shipping to the following locations:

  • India
  • If your location is not listed, please contact our customer support team at hello@evaaorganics.com to inquire about potential shipping options.

5. Delivery Times
Delivery times depend on the shipping method you select and your delivery address. Please note that while we do our best to meet the estimated delivery times, we cannot guarantee exact delivery dates due to factors beyond our control (e.g., shipping carrier delays, weather conditions).

  • Standard Shipping:  5-7 business days
  • Expedited Shipping:  2-4 business days

6. Order Tracking
Once your order has been shipped, you will receive a tracking number via email to track your order’s progress. You can use this tracking number to check the status of your shipment through the carrier’s website.
Please allow 24-48 hours for the tracking information to update in the carrier’s system.

7. Shipping Delays
While we strive to ensure timely delivery, shipping delays may occasionally occur due to factors beyond our control, such as:

  • Weather disruptions
  • Shipping carrier delays
  • Public holidays or peak shopping seasons
  • Incorrect or incomplete shipping information

If your order is delayed or you have any questions about your shipment, please contact our customer support team at [email] for assistance.

8. Lost or Damaged Packages
Evaa Organics is committed to ensuring your order arrives in excellent condition. However, once your package has been handed over to the carrier, we are no longer responsible for it. If your package is lost or damaged during transit, please contact the carrier directly with your tracking number to file a claim.

In the case of damaged or defective items, please refer to our Return & Exchange Policy for instructions on how to report the issue.

9. Customs and Import Duties (for International Orders)
For international orders, please be aware that your package may be subject to customs duties, taxes, or import fees, which are imposed once the package reaches your country. These additional charges are the responsibility of the customer and are not included in the shipping fees at checkout.
Please check with your local customs office for information regarding any potential charges before placing an order.

10. Address Accuracy
Please double-check your shipping address before finalizing your order. We are not responsible for delays or errors in shipping caused by incorrect or incomplete addresses provided by the customer. If you notice an error in your shipping address after placing your order, please contact us immediately at [email] and we will do our best to assist you.

11. Contact Us
If you have any questions or concerns regarding shipping, please feel free to reach out to our customer service team at:
Email: hello@evaaorganics.com

We hope you enjoy your experience shopping at Evaa Organics! Thank you for choosing us to support your skincare journey. We look forward to delivering high-quality essential oils right to your door.