Return/Exchange Policy

Return & Exchange Policy

At Evaa Organics, we take great pride in offering high-quality essential oils for all skin types. Due to the nature of our products, and in accordance with health and safety regulations, we are unable to accept returns or exchanges on any of our products once they have been purchased. Please carefully review our policy below before placing your order.

1. No Returns or Exchanges
As we sell essential oils and other skincare products, which are considered personal care items, we do not accept returns or exchanges for any reason, including but not limited to:

  • Change of mind
  • Incorrect purchase
  • Allergic reactions or sensitivities (we recommend doing a patch test before using any new product)

This policy is in place to protect the safety and well-being of our customers, as well as to comply with hygiene standards and regulations.

2. Damaged or Defective Products
We are committed to delivering your products in perfect condition. If you receive a product that is damaged, defective, or incorrect, please contact us immediately at hello@evaaorganics.com with the following details:

  • Order number
  • Product name(s)
  • Description of the issue (including clear photos of the damaged item and packaging)
  • Any other relevant information to help us resolve the issue

Once we receive your request, we will assess the situation and offer a resolution, which may include a replacement or a refund, depending on the circumstances. All claims for damaged or defective products must be made within [3 days] from the delivery date.

3. How to Contact Us for Issues with Your Order
If you have any questions or concerns about your order, please feel free to contact our customer service team at:

  • Email: hello@evaaorganics.com

Please include your order number and a detailed description of the issue so that we can assist you as quickly as possible.

4. Shipping Fees
Shipping fees are non-refundable, and customers are responsible for any shipping costs associated with returning products, unless the return is due to a mistake on our part (e.g., incorrect or defective items).

5. Allergic Reactions or Sensitivities
While our essential oils are made from natural, high-quality ingredients, we understand that individuals may have sensitivities or allergies to certain compounds. To avoid adverse reactions, we recommend that you perform a patch test before using any product on your skin.

If you experience any irritation or allergic reaction after using one of our products, please discontinue use immediately and consult a healthcare professional. Unfortunately, we cannot accept returns or provide refunds for products that cause irritation or allergic reactions.

6. Order Modifications
Once an order has been placed and payment has been processed, we are unable to make changes to the order. Please carefully review your order before completing your purchase. If you notice an error in your order after it has been placed, please contact us immediately, and we will do our best to assist you.

We appreciate your understanding of our No Returns or Exchanges policy, as it ensures that we maintain the highest standards of safety and hygiene for our customers. If you have any further questions or need assistance, please don't hesitate to reach out to our customer support team.

Thank you for choosing Evaa Organics!